Coach operators do not all word their mobility scooter rules the same way, and one operator’s own pages give two different weights. This article sets out what the Scottish Citylink assisted travel page, two Megabus pages, Megabus’s conditions of carriage and the United Kingdom section of FlixBus’s general conditions each say. All were read on 5 November 2026. The Citylink and Megabus pages show no date; the FlixBus conditions show “Status: 24/03/2026”. They are operators’ own statements, not law, and arrangements can differ between operators and between pages.
Side by side
| Point | Citylink | Megabus | FlixBus (UK section) |
|---|---|---|---|
| Where the scooter travels | Lightweight mobility scooters are accepted for storage and carriage in the coach luggage hold. | The same wording is used on its assistance page and conditions of carriage. | Travel may be possible if the passenger can transfer to a coach seat and the scooter can be safely stowed in the luggage hold. |
| Weight of each part | No more than 23kg. | No more than 23kg on two pages; 20kg on a third page (see below). | The heaviest part cannot exceed 20 kg. |
| Taking it apart | You or a companion must be able to dismantle and reassemble it. | Same wording. | It must be dismantled and reassembled by you or your companion; drivers and staff are unable to. |
| E-scooters | Not accepted on any Citylink service. | Not authorised on any megabus service. | General conditions exclude electric scooters and similar goods on long-distance buses. |
Seated in the scooter is a different question
The Megabus assistance page says the operator is unable to carry customers seated in mobility scooters. The FlixBus UK condition says such scooters cannot be transported in the wheelchair space. The Citylink page, in the passage on mobility scooters, does not address riding seated in one.
Both Citylink and Megabus give size limits for wheelchairs: length 1200mm, width 700mm and height 1350mm including the seated passenger, with the wheelchair and occupant needing to be within the safe working limit of the ramp or lift, which each says is generally 300kg. Those figures are stated for wheelchairs. Megabus’s conditions add that for a rigid wheelchair or scooter, customers should email or contact customer service when booking so that it can confirm whether the mobility device can be carried.
Where Megabus’s own pages differ
The Megabus assistance page and its conditions of carriage both say a scooter must break down into separate parts each weighing no more than 23kg. Its help page on bookings says 20kg for each part, and gives 20kg as the maximum weight of a wheelchair stored in the luggage bay, where the conditions give 23kg. The pages are by the same operator and none of them explains the difference or says which applies. FlixBus’s UK condition states 20 kg.
Who loads it
The Citylink page says each of its staff members is trained in manual handling and will safely load and unload all luggage. FlixBus says its drivers and staff are unable to dismantle or reassemble mobility scooters, and Citylink and Megabus both say the passenger or a companion must be able to do so. Megabus’s conditions say that for a customer who uses a wheelchair or scooter and is able to climb the few steps into the bus, the mobility device is stored in the luggage bay and the driver helps them into their seat.
Notice and space
Megabus’s conditions say space in the luggage hold is limited, strongly recommend contacting the operator before booking to confirm availability, and say it would assist if this is done at least 36 hours before the journey. The Citylink page recommends wheelchair users book online in advance and gives a telephone number and an email address for further information; it states no notice period for scooters. FlixBus’s general condition 12.5.3 asks for the exact model of a wheelchair or other walking aid to be given to customer service before booking, no later than 36 hours before departure for carriage in the luggage compartment; it does not mention mobility scooters, and the scooter condition for the UK gives no notice period.
Batteries
The FlixBus UK condition says the scooter is operated by dry cell, gel-type or lithium batteries only, with no spare batteries stored in the hold. The Citylink and Megabus passages on this subject concern powered wheelchairs, which they say they accept only if they operate on dry cell or gel type batteries; they do not state a battery type for mobility scooters.
If the scooter is lost or damaged
Megabus’s conditions say compensation for loss of or damage to wheelchairs, other mobility equipment or assistive devices is equal to the replacement value or repair costs of the equipment. The Citylink assisted travel page and the FlixBus UK scooter condition do not address it.
The bottom line
On their own pages, Citylink and Megabus accept lightweight mobility scooters in the coach luggage hold if each part is no more than 23kg and the passenger or a companion can dismantle and reassemble it, and Megabus’s help page gives 20kg for each part. FlixBus’s UK condition says travel may be possible with the heaviest part no more than 20 kg, with the passenger transferring to a coach seat. Megabus says it cannot carry customers seated in mobility scooters, and all three exclude e-scooters or electric scooters. The pages differ on weight, and the Megabus conditions ask customers with a scooter to contact customer service to confirm that the device can be carried.
Sources
- Assisted Travel & Accessibility on our coaches, Citylink, page undated, read 5 November 2026 (citylink.co.uk)
- Passengers requiring assistance, megabus, page undated, read 5 November 2026 (megabus.co.uk)
- Conditions of carriage, megabus, page undated, read 5 November 2026 (megabus.co.uk)
- Bookings, megabus help, page undated, read 5 November 2026 (megabus.co.uk)
- General Conditions of Carriage, FlixBus, status 24/03/2026, read 5 November 2026 (global.flixbus.com)